Privacy policy

Effective date: November 1st 2025

1. Introduction

Royal Candles New Zealand (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, place an order, contact us, or otherwise interact with us. This policy is written to comply with the Privacy Act 2020 (New Zealand).

2. Scope

This policy applies to personal information collected about visitors to our website ([insert domain]), customers who purchase products or services from us, people who contact or interact with us on social media or via email, and other individuals whose information we need to operate our business.

3. Information we collect

We may collect: name, email address, phone number, postal/shipping address; order and billing information; technical and analytics data such as IP address and browser type; marketing preferences and communication records; and customer service correspondence.

4. How we collect information

We collect information directly from you when you place an order, register, subscribe, or contact us; automatically via cookies and analytics when you use our website; and from third parties where you have provided consent or where permitted by law.

5. How we use your information

We use personal information to: process and fulfil orders (including shipping); provide customer service; send transactional communications; send marketing communications where you have opted in; improve our website and products; and comply with legal obligations.

6. Legal basis and privacy principles

We manage personal information in line with the Information Privacy Principles under the Privacy Act 2020. We will only collect and use personal information where it is necessary for a contract, you have given consent, or we are permitted/required by law.

7. Sharing and disclosure

We may share data with: payment processors (e.g., Stripe, PayPal), shipping providers (e.g., NZ Post), IT and hosting providers, analytics and email marketing platforms, professional advisors, and government or regulatory bodies where required. All third parties are contractually required to protect your information.

8. International transfers

Some service providers may be located overseas. When we transfer personal information offshore we take steps to ensure an appropriate level of protection, consistent with the Privacy Act 2020.

9. Data security and retention

We use reasonable technical and organisational measures (encryption, access controls, secure systems) to protect personal information. We retain data only as long as needed for the purpose collected or as required by law.

10. Cookies & analytics

Our website uses cookies and similar technologies for essential functionality, analytics and performance. You can manage or disable cookies using your browser settings (note that some site features may not work if cookies are disabled).

11. Marketing communications

If you opt-in to marketing, you can unsubscribe anytime using the link in emails or by contacting us. We will honour any opt-out requests promptly.

12. Your rights

Under the Privacy Act 2020 you may request access to or correction of the personal information we hold about you, request deletion in certain circumstances, withdraw consent for processing based on consent, and complain to the Office of the Privacy Commissioner if dissatisfied.

13. Changes to this policy

We may update this policy occasionally. We will post changes on this page with the revised effective date. Please review periodically.

14. Contact us

Royal Candles New Zealand

Location: Kirikiriroa (Hamilton), New Zealand

Email: [email protected]

Office of the Privacy Commissioner (New Zealand) — phone: 0800 803 909; web: privacy.org.nz