0
Royal Candles New Zealand

Terms and conditions


Terms & Conditions

Effective Date: November 1st 2025


Welcome to Royal Candles New Zealand. These Terms and Conditions govern your use of our website at https://royalcandlesnz.bigcartel.com and the purchase of any products from us. By accessing or purchasing from our Website, you agree to be bound by these Terms.


Please read them carefully before using our services.


1. About Us

Royal Candles New Zealand is a locally owned and operated business based in Kirikiriroa (Hamilton), New Zealand. We handcraft premium candles and wellness products made with natural ingredients, designed to inspire love, calm, and high vibrations.


Contact details:

Royal Candles New Zealand

📍 Kirikiriroa (Hamilton), New Zealand

📧 [email protected]


2. Eligibility to Purchase

  • You must be at least 16 years of age to purchase from our Website.
  • By placing an order, you confirm that all information you provide is accurate and complete.
  • We currently ship within New Zealand. International orders may be accepted upon request — please contact us for details before ordering.


3. Product Information & Availability

We do our best to ensure all product descriptions, images, prices, and stock levels are accurate. However:

  • We reserve the right to correct any errors, inaccuracies, or omissions at any time without notice.
  • All products are handmade, so slight variations in colour, scent, or appearance may occur — this is part of their natural beauty.
  • Product availability is not guaranteed. If an item you’ve ordered becomes unavailable, we’ll contact you to offer a substitute, refund, or backorder option.


4. Pricing & Payment

  • All prices are displayed in New Zealand Dollars (NZD) and include GST (where applicable).
  • Prices are subject to change without notice. Orders placed before a price change will not be affected.
  • Payment must be received in full before your order is processed and shipped.
  • We accept secure online payments via [insert payment processors — e.g., Stripe, PayPal, Afterpay, Shopify Payments].


5. Orders & Right to Refuse Service

  • When you place an order, you are making an offer to purchase products from us.
  • We reserve the right to accept or reject any order for any reason, including suspected fraud, payment issues, or product availability.
  • We may cancel an order at any time before dispatch and will issue a full refund if payment has been made.


6. Shipping & Delivery

  • Orders are processed within [insert timeframe, e.g., 2–5 business days].
  • Delivery times may vary depending on your location and courier service.
  • Once your order has been shipped, Royal Candles New Zealand is not responsible for delays or damages caused by third-party couriers.
  • We will always do our best to ensure your order arrives safely and promptly.


For more details, please see our Shipping Policy


7. Returns, Refunds & Exchanges

We take great pride in our handcrafted products. If you’re unhappy with your order, please contact us at [insert email] within 7 days of receiving your item.

  • Due to hygiene and safety reasons, we generally do not accept returns for used candles or personal products.
  • Refunds or replacements may be offered for items that are faulty, damaged, or incorrect.
  • We comply with the Consumer Guarantees Act 1993, which ensures your rights as a customer are protected.

8. Intellectual Property

All content on this Website — including product designs, logos, text, graphics, photos, videos, and packaging — is the intellectual property of Royal Candles New Zealand or our content partners.


You may not reproduce, distribute, modify, or use any of our content for commercial purposes without our express written consent.


9. Limitation of Liability

To the fullest extent permitted by law:

  • Royal Candles New Zealand is not liable for any indirect, incidental, or consequential damages resulting from your use of our products or website.
  • We make no warranties beyond those required by the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
  • If you use our products for business purposes, the guarantees under the Consumer Guarantees Act 1993 are excluded.


10. Force Majeure (Events Beyond Our Control)

We are not responsible for delays, damages, or failures caused by circumstances beyond our control, including but not limited to natural disasters, fires, floods, pandemics, shipping disruptions, strikes, or internet outages.


In such cases, we will do our best to fulfil orders once normal operations resume.


11. Wholesale & Bulk Orders

We offer wholesale options for approved stockists and retailers.


  • Wholesale customers agree to separate Wholesale Terms & Conditions, including minimum order quantities, payment terms, and resale requirements.
  • Wholesale pricing is confidential and not to be shared publicly.


To apply for a wholesale account, please contact us at [email protected]


12. Governing Law & Dispute Resolution

These Terms are governed by the laws of New Zealand.

If any dispute arises, both parties agree to first attempt to resolve the matter in good faith through communication.

If resolution cannot be reached, the dispute will be handled under New Zealand law through the appropriate courts or mediation channels.


13. Updates to These Terms

We may update or change these Terms from time to time without prior notice. Any updates will be posted on this page with a revised effective date.

Your continued use of our website or purchase of products after changes are made constitutes your acceptance of the updated Terms.


14. Sales, Discounts & Promotions

Sale and clearance items are already discounted and therefore not eligible for further discounts or promotional codes. Discount codes cannot be applied to items marked as “Sale,” “Clearance,” or part of a limited-time promotional offer unless otherwise stated. Royal Candles New Zealand reserves the right to modify or withdraw promotions at any time without prior notice.


15. Contact Us

If you have questions about these Terms & Conditions, please contact:

Royal Candles New Zealand

📍 Kirikiriroa (Hamilton), New Zealand

📧 [email protected]


16. Acceptance of Terms

By purchasing from Royal Candles New Zealand, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.